t&c’s

If your dogs shows any objectional behavior which prevents us from continuing with the session we will contact you to arrange collection and discuss a plan on moving forward with any issues arisen.

Any matting will be cut short. We do not wish to put any animal through unnecessary suffering for vanity – thankfully fur does grow back.

Please be aware that although we do our best to prevent the spread of fleas we can not take any responsibility on this matter. It is your duty as an owner to maintain a regular flea regime to prevent your dog from contracting fleas. If we notice any on your pet we will discontinue the groom to prevent transferring to other dogs. Please respect this policy. (a charge may apply)

Please make sure your dog has been toileted before your appointment. We don’t mind if you are 5 minutes late because of this.

All appointments require a minimum of 24 hours notice for amendment or cancellation. If this is not complied in a reasonable manner a cancellation fee will need to be paid to cover our loss. Missed appointments with no notice will incur a 50% charge, payable before next appointment.

We hope you can understand our reasoning for this.